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Invent - AI Assistants for Customer Service
AI Assistants for Customer Service
The short version
What is Invent - AI Assistants for Customer Service?
Invent provides AI-powered assistants designed for customer service and sales that can be deployed across multiple communication channels. The platform includes a unified inbox, knowledge base management, and automated workflows to handle customer inquiries, perform actions, and facilitate human agent handoffs.
The platform offers AI assistants that maintain long-term memory of customer facts, preferences, and goals across different channels, while allowing for seamless handoffs to human agents with full context.
Product capabilities
Key features
- Multi-channel support
- Unified AI inbox
- Knowledge base integration
- Long-term customer memory
- Automated follow-ups
- Human agent handoff
- Multilingual support (100+ languages)
- Voice, image, and document processing
- 300+ ready-made actions
- White-labeling
Ways to use it
Use cases
- Customer service automation
- Sales automation
- Appointment scheduling
- CRM updates
- Payment processing
Who it is built for
Best for
At a glance
Strengths & considerations
Strengths
- Supports 100+ languages
- Provides 24/7 availability
- Includes SOC 2 Type II security compliance
- Offers white-labeling and custom domain options for agencies
Things to consider
- Free plan limited to 100 messages per month
- Knowledge base storage limits apply (100 MB on Pay As You Go, 2 GB on Business)
- Enterprise features require custom pricing
- Pricing is usage-based
Plan information
Pricing
Offers a Pay As You Go plan starting at $0/month with 100 free messages, and a Business plan at $29/month which includes $29 of usage credits. Enterprise pricing is available upon contact.
Includes 100 free messages per month, 2 assistants on 3 channels, 1,000 contacts, and 100 MB knowledge base.
Prices and plans can change. Confirm current terms on the official pricing page before purchasing.
Compatibility & availability
Technical details
Integrations
Platforms & channels
Languages
Official destinations
Links
Quick answers
Invent - AI Assistants for Customer Service FAQ
How much does it cost to run an assistant?
Pricing is pay-as-you-go, with messages starting at $0.001. A business handling 50 messages a day typically spends $20 to $60 a month.
Is my data secure?
Invent is SOC 2 Type II certified and offers SSO, audit logs, granular roles, and spending controls.
Can I remove Invent branding?
Yes, on the Business plan, you can use custom domains, apply your own logo, and remove the 'Powered by Invent' badge.
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Official sources
These pages were used for the factual profile above. They may change after the research date.
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