App contender
Ernest — AI Customer Support Agent for Shopify Stores
AI Customer Support Agent for Shopify Stores
The short version
What is Ernest — AI Customer Support Agent for Shopify Stores?
Ernest is an AI-powered customer support agent designed to handle routine customer inquiries, order status checks, cancellations, and returns for e-commerce stores.
Ernest integrates directly with e-commerce platforms to perform automated order actions like cancellations and returns, while providing customer intelligence reports on unanswered questions.
Product capabilities
Key features
- Automated customer support via chat
- Order status lookups
- Automated order cancellations
- Automated return initiation
- Automated refund preparation
- Multi-language support via automatic detection
- Knowledge base ingestion from URLs, PDFs, and documents
- Customer intelligence reporting
- Human escalation for complex issues
- Simulation and testing mode
Ways to use it
Use cases
- Automating routine customer support
- Managing order cancellations and returns
- Identifying gaps in customer support knowledge base
- Scaling support operations
Who it is built for
Best for
At a glance
Strengths & considerations
Strengths
- Includes AI capabilities at every pricing tier
- No per-seat fees
- Supports automated order actions like refunds and returns
- Provides customer intelligence reports on unanswered questions
- Supports multi-language responses
Things to consider
- WhatsApp, Instagram, and Messenger integrations are currently in a private pilot phase
- Free tier is limited to 100 total lifetime conversations
- Advanced features like MCP server connections are restricted to Growth and Scale plans
- Refunds require manual approval
Plan information
Pricing
Offers a free tier with 100 lifetime conversations and three paid tiers: Starter ($49/mo for 500 conversations), Growth ($149/mo for 2,000 conversations), and Scale ($299/mo for 10,000 conversations).
Includes 100 total lifetime conversations, website chat and email support, Shopify & WooCommerce integration, and customer intelligence reports.
Prices and plans can change. Confirm current terms on the official pricing page before purchasing.
Compatibility & availability
Technical details
Integrations
Platforms & channels
Languages
Official destinations
Links
Quick answers
Ernest — AI Customer Support Agent for Shopify Stores FAQ
What happens when I hit the free tier's 100 conversations?
The widget stops opening new conversations, but existing threads continue to work and nothing is deleted.
Can Ernest perform actions on orders?
Yes, Ernest can cancel unfulfilled orders, prepare refunds, and start returns on Shopify and WooCommerce, though refunds require your approval.
How does Ernest learn about my business?
It ingests content from URLs, uploaded PDFs, or connected documents to learn policies, product specs, and FAQs.
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Research trail
Official sources
These pages were used for the factual profile above. They may change after the research date.
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